Terms and Conditions
introduction Terms and Conditions
These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the "Platform") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).
These pages, the content and infrastructure of these pages, and the online reservation service (including the facilitation of payment service) provided by us on these pages and through the website are owned, operated and provided by GeorgianTravelGuide.Com LLC and are provided for your personal, non-commercial (B2C) use only, subject to the terms and conditions set out below. The relationship that we have with the Trip Providers are governed by separate terms and conditions which govern the (B2B) commercial relationship we have with each of these Trip Providers. Each Trip Provider acts in a professional manner vis-à-vis GeorgianTravelGuide LLC when making its product and/or service available on or through GeorgianTravelGuide.com (both for its business-to-business ("B2B") and/or business-to-consumer ("B2C") relationship).
Please note that Trip Providers may have, declare applicable and/or require (acceptance of) – in addition to the policies and fine print as disclosed on the website, their own (delivery / shipping / carriage / usage) terms and conditions, which may include certain disclaimers and limitations of liability.
"Georgian Travel Guide”, “GeorgianTravelGuide.com”, “Platform" - means the website(s), apps, tools, or other devices and business partners on which the Service is made available.
“Tourism Product” - accommodation, entertainment, attractions, transportation, tour, travel insurance and any other travel or travel related product or service, which might be ordered, bought, paid, rented, booked and combined by the guest and it is provided/ensured by the Trip Provider on the platform.
“Guest” - means visitor of the platform or consumer of the Trip Provider.
"Trip Provider" - natural or legal person who is registered on the platform and offers tourism product to visitors of the platform. Trip provider can offer accommodation, entertainment, transportation, tour, travel insurance and any other travel or travel related products or services, which it makes available for booking (whether B2B or B2C).
“Service” - means the online purchase, order, (facilitated) payment or reservation service as offered or enabled by GeorgianTravelGuide.com in respect of various tourism products as from time to time made available by Trip Providers on the Platform.
"Reservation" - means the order, purchase, payment, booking or reservation of a tourism product.
1. scope and nature of our service
Through the platform georgian travel guide llc provide an online platform through which trip providers – in their professional conduct of business – can advertise, market, sell, promote and/or offer their tourism products for order, purchase, reservation, hire, and through which relevant visitors of the platform can discover, search, compare, and make an order, reservation, purchase or payment (i.e. the trip service).
By making a Reservation through the Service you enter into a direct (legally binding) contractual relationship with the Trip Provider with which you make a reservation or purchase a tourism product. From the point at which you make your Reservation, we act solely as an intermediary between you and the Trip Provider, transmitting the relevant details of your Reservation to the relevant Trip Provider(s) and sending you a confirmation email for and on behalf of the Trip Provider. GeorgianTravelGuide.com does not (re)sell, rent out, offer any tourism product.
When rendering our Service, the information that we disclose is based on the information provided to us by Trip Providers. As such, the Trip Providers that market and promote their tourism product on the Platform are given access to our systems and control panel through which they are fully responsible for updating all rates/fees/prices, availability, policies & conditions and other relevant information which is displayed on our Platform. Although we will use reasonable skill and care in performing our Service, we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our Platform or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Trip Provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates/fees/prices, policies & conditions and availability) displayed on our Platform. Our Platform does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or rating of any Trip Provider (or its facilities, venue, vehicles, (main or ancillary) products or services) made available.
Platform Service is made available for personal and non-commercial use only. Therefore, you are not allowed to resell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, reservations, tickets, products or services available on our Platform for any commercial or competitive activity or purpose.
The prices as offered by the Trip Providers on our Platform are highly competitive. All prices for your Tourism Product are displayed including all tax unless stated differently on our Platform or the confirmation email/ticket. Ticket prices are per person or group and subject to validity or expiration as indicated on the ticket, if applicable. Applicable fees and taxes may be charged by the Trip Provider in the event of a no-show or cancellation.
Sometimes cheaper rates are available on our Platform for a specific stay, tourism product, however, these rates made available by Trip Providers may carry special restrictions and conditions, for example, non-cancelable and non-refundable. Please check the relevant product, service and reservation conditions and details thoroughly for any such conditions prior to making your reservation.
The currency converter is for information purposes only and should not be relied upon as accurate and real-time; actual rates may vary.
Obvious errors and mistakes (including misprints) are not binding.
All special offers and promotions are marked as such. If they are not labelled as such, you cannot derive any rights in the event of obvious errors or mistakes.
3. privacy and cookies
GeorgianTravelGuide.com respects your privacy. Please have a look at our privacy and cookies policy for further information.
4. free of charge for consumers, only trip providers pay!
Unless indicated otherwise, our service is free of charge for guests because, unlike many other parties, we will not charge you for our Service or add any additional (reservation) fees to the rate. You will pay the Trip Provider the relevant amount as indicated in the Reservation.
Trip Providers pay a commission (being a small percentage of the product price (e.g. Service price)) to GeorgianTravelGuide.com after the end user has consummated the tourism product of the Trip Provider (e.g. after the traveller has participated in the masterclass).
Only Trip Providers which have a commercial relationship with GeorgianTravelGuide.com (through an agreement) will be made available on Platform (for their B2B and/or B2C and /or C2C promotion of their product).
5. credit card or bank transfer
If applicable and available, certain Trip Providers offer the opportunity for Trip Reservations to be paid (wholly or partly and as required under the payment policy of the Trip Provider) to the Trip Provider during the Reservation process by means of secure online payment.
Any payment facilitated by the platform for and on behalf of, and transferred to the Trip Provider will in each case constitute a payment of (part of) the tourism product price by you of the relevant tourism product in final settlement of such (partial) due and payable price and you cannot reclaim such paid monies.
6. pre-payment, cancellation, no-show and fine print
By making a Reservation with a Trip Provider, you accept and agree to the relevant cancellation and no-show policy of that Trip Provider, and to any additional (delivery) terms and conditions of the Trip Provider that may apply to your tourism product. The relevant terms and conditions of a Trip Provider can be obtained in the description of the tourism product offered by Trip Provider.
Please note that certain rates, fees or special offers are not eligible for cancellation, refund or change. Please check the (reservation) details of your tourism product of choice thoroughly for any such conditions prior to making your reservation.
Please note that a Reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the Trip Provider and the reservation. Cancellation and prepayment policies may vary per tourism product.
Please carefully read the details and important information in your reservation confirmation for additional policies as may be applied by the Trip Provider. Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the Trip Provider agrees or allows otherwise under its (pre)payment and cancellation policy.
If you wish to review, adjust or cancel your Reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the Trip Provider's cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.
If you have a late or delayed arrival on the arranged date/time or only arrive the next day, make sure to (timely/promptly) communicate this with the Trip Provider so they know when to expect you to avoid cancellation of your Reservation or charge of the no-show fee. Our customer service department can help you if needed with informing the Trip Provider. GeorgianTravelGuide.com does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Trip Provider.
7. (further) correspondence and communication
By completing a Reservation, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your tourism product (Reservation) and destination, (ii) an email after arrival to rate the (experience with your) Trip Provider and the Tourism Product, and (iii) an email which we may send to you promptly after your stay inviting you to complete our customer review form. See our privacy and cookies policy for more information about how we may contact you.
GeorgianTravelguide.com disclaims any liability or responsibility for any communication by or with the Trip Provider on or through its platform. You cannot derive any rights from any request to, or communication with the Trip Provider or (any form of) acknowledgement of receipt of any communication or request. GeorgianTravelguide.com cannot guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed or accepted by the Trip Provider.
In order to duly complete and secure your reservation, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address or inaccurate or wrong (mobile) phone number or credit card number.
Any claim or complaint against GeorgianTravelGuide.com or in respect of the tourism product must be promptly submitted, but in any event within 48 hours after the scheduled day of consummation of the tourism product (e.g. check out date). Any claim or complaint that is submitted after the 48 hours period, may be rejected and the claimant shall forfeit its right to any (damage or cost) compensation.
Due to the continuous update and adjustments of rates and availability, we strongly suggest to make the screenshots when making a reservation to support your position (if needed).
8. guest reviews
Only customers who have received tourism product will be invited by GeorgianTravelguide.com to comment on their tourism product and to provide a score for certain aspects of their Tourism Product or may receive a rating request during their stay. The completed guest review (including submitted rating during your stay) may be (a) uploaded onto the relevant Trip Provider's information page on our Platform for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the Trip Provider, and (b) (wholly or partly) used and placed by GeorgianTravelguide.com at its sole discretion (e.g. for marketing, promotion, or improvement of our service) on our Platform or such social media platforms, newsletters, special promotions, apps, or other channels owned, hosted, used, or controlled by GeorgianTravelguide.com and our business partners. In order to offer and maintain recent (and therefore relevant) reviews, reviews can only be submitted within a limited period of time (30 days) after a service has been received. GeorgianTravelGuide.com does allow the Trip Provider to respond to a review. We reserve the right to adjust, refuse, or remove reviews at our sole discretion insofar it violates our review policy. GeorgianTravelguide.com does not compensate or otherwise reward a customer for completing a review. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations, or incentives whatsoever. GeorgianTravelguide.com undertakes to use its best efforts to monitor and remove reviews that include obscenities or the mention of an individual’s name or reference to stolen goods.
GeorgianTravelguide.com will not accept reviews which include:
- Profanity, sexually explicit, hate speech, discriminatory, threats, violence
- Mention of full names, personal attack towards the staff
- Promoting illegal activities (e.g. drugs, prostitution)
- Sites, emails and addresses, phone numbers, cc details
- Politically sensitive comments
GeorgianTravelguide.com and the Trip Provider are each entitled to terminate their relationship for whatever reason (including in the event of breach of contract or (filing for) bankruptcy) with due observance of the relevant notice period as agreed between both parties.
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the Reservation confirmation email (whether for one event or series of connected events).
However, and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for
- (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim,
- (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the Trip Provider as made available on our Platform,
- (iii) the services rendered or the products offered by the Trip Provider or other business partners,
- (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our Platform, or
- (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Trip Provider or any of our other business partners (including any of their employees, directors, officers, agents, representatives, subcontractors or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the Platform, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
GeorgianTravelguide.com is not responsible (and disclaims any liability) for the use, validity, quality, suitability, fitness and due disclosure of the tourism product and makes no representations, warranties or conditions of any kind in this respect, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement or fitness for a particular purpose. You acknowledge and agree that the relevant Trip Provider is solely responsible and assumes all responsibility and liability in respect of the tourism product (including any warranties and representations made by the Trip Provider).
GeorgianTravelguide.com is not a (re)seller of the tourism product. Complaints or claims in respect of the tourism product (including related to the offered (special/promotion) price, policy or specific requests made by Customers) are to be dealt with by the Trip Provider. GeorgianTravelguide.com is not responsible for and disclaims any liability in respect of such complaints, claims and (product) liabilities.
Whether or not the Trip Provider has charged you for your tourism product, or if we are facilitating the payment of the (tourism product) price or fee, you agree and acknowledge that the Trip Provider is at all times responsible for the collection, withholding, remittance and payment of the applicable taxes due on the total amount of the (tourism product) price or fee to the relevant tax authorities.
GeorgianTravelguide.com is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the (tourism product) price or fee to the relevant tax authorities.
GeorgianTravelguide.com does not act as the merchant of record for any product or service made available on the Platform.
By uploading photos/images onto our system (for instance in addition to a review) you certify, warrant and agree that you own the copyright to the photos/images and that you agree that GeorgianTravelguide.com may use the uploaded photos/images on its (mobile) website and app, and in (online/offline) promotional materials and publications and as GeorgianTravelguide.com at its discretion sees fit. You are granting GeorgianTravelGuide.com a non-exclusive, worldwide, irrevocable, unconditional, perpetual right and license to use, reproduce, display, have reproduced, distribute, sublicense, communicate and make available the photos/images as GeorgianTravelguide.com at its discretion sees fit. By uploading these photos/images the person uploading the picture(s) accepts full legal and moral responsibility of any and all legal claims that are made by any third parties (including, but not limited to, accommodation owners) due to GeorgianTravelguide.com publishing and using these photos/images. GeorgianTravelGuide.com does not own or endorse the photos/images that are uploaded. The truthfulness, validity and right to use of all photos/images is assumed by the person who uploaded the photo, and is not the responsibility of GeorgianTravelGuide.com.
GeorgianTravelGuide.com disclaims all responsibility and liability for the pictures posted. The person who uploaded the photo warrants that the photos/images shall not contain any viruses, Trojan horses or infected files and shall not contain any pornographic, illegal, obscene, insulting, objectionable or inappropriate material and does not infringe any third party (intellectual property right, copyright or privacy) rights. Any photo/image that does not meet the aforesaid criteria will not be posted and/or can be removed/deleted by GeorgianTravelGuide.com at any time and without prior notice.
10. intellectual property rights
Unless stated otherwise, the software required for our services or available at or used by our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by GeorgianTravelGuide LLC its Trip Providers or providers.
GeorgianTravelGuide.com exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the Platform on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the Platform or any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to GeorgianTravelGuide.com. Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right).
11. applicable law, jurisdiction, and dispute resolution
These terms and conditions and the provision of our services shall be governed by and construed in accordance with Georgian law. Any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Tbilisi, Georgia.
The original Georgian version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the Georgian version and any other language version of these terms and conditions, the Georgian language version to the extent permitted by law shall apply, prevail and be conclusive. The Georgian version is available on our Platform or shall be sent to you upon your written request.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.
12. about georgiantravelguide.com
The Service is rendered by Georgian Travel Guide, which is a private limited liability company, incorporated under the Georgian laws registered at Georgia, Tbilisi, Isani district, Vazisubani settlement, III m/d, II q., b. 15, apt. 83 under registration number - 406267463.